Due to the characteristics of the rooms which feature narrow passageways and the museography with the works in their original mounting without protective elements, visitors with visual handicaps will encounter certain difficulties when walking through the Museum. However, this is not the case of the deaf, people with hearing disabilities or reduced mobility as the Museum has been specially adapted.
More detailed information is provided below. If you wish, you may also download the accessibility brochure:
The historical nature of the building housing the Museum and the arrangement of the collections mean there are some spaces that present certain accessibility difficulties: it is not possible to enter small rooms, but you can enjoy them from the doorways.
We recommend notifying us of your visit beforehand in order to offer you the best service possible. The Museum has two wheelchairs available for public use by people with reduced mobility. Before entering the museum, contact the security personnel at the main door. You will be provided access through the Garden door which features a platform lift. Likewise, you may pick up the Accessible Museum brochure at the Ticket Office with information, an itinerary and services.
Bus lines with adapted vehicles: 1, 2, 3 (return), 44, 46, 74, 75, 133, 148, 202, C1 and C2 (Madrid Municipal Transport Customer Service: 902 50 78 50).
Accessible underground stations: Ventura Rodríguez (L3), exit at c/ Princesa 22; and Plaza de España (L3, L10) exits at Plaza de España, 20 and Plaza del Conde de Toreno (Madrid Underground Interactive Customer Service Centre: 902 44 44 03).
Public Parking: Plaza de España, with 60 handicap parking spots (91 548 08 66).
The pavements in the area feature dropped kerbs in line with municipal regulations.
For conferences, courses, seminars and other similar public activities, the Cerralbo Museum offers a Spanish Sign Language interpreter which may be requested one week in advance by calling 91 547 36 46. Likewise, an introductory video on the history of the palace and the Cerralbo family (Video Room) is shown with subtitles in English and Spanish.
For people with hearing disabilities, the Museum is equipped with fixed hearing loops at the Ticket Office, Ceremonial Hall and Classroom; induction hearing loops and self-powered amplifiers for the audio guides; and it offers radio guides with connections to personal hearing hoops and portable self-powered amplifier equipment for all other rooms where events are held (Dancehall, Temporary Exhibition Room and Work of the Month Room) upon request. Registration or a reservation is required.