The museum ticket office is located in the entrance hallway. Here we welcome you and offer you all these services:
Once inside the museum - which you can get around by using either the stairs you’ll find in the entry hallway or the lift located in the central covered courtyard - we will be at your complete disposal. These are the facilities we offer in the museum’s public area:
The events room is in the museum’s basement, which was formerly the location of the building’s entrance and parking spaces for carriages. For this reason, it has a separate entrance on Paseo de la Infanta Isabel. There is space for 110 people, has its own ladies’ and gents’ toilets and is totally accessible.
The museum is equipped with all necessary systems to guarantee your safety. All the detectors and alarms are managed from a control centre attended 24 hours a day by safety professionals. And the people who work in the rooms have also been suitably trained to assist you in emergency situations. In fact, we carry out unannounced drills from time to time. If by chance there’s a drill during your visit, we apologise in advance for the inconvenience and we trust you’ll understand and cooperate. We need the drills to keep us well trained. It’s for your safety.
As with all state institutions, we have a charter of services through which we publically promise to provide these and other services according to certain conditions. You can download it here: