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Ticket buying

Aviso

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Desde el 8 de julio el aforo del museo se reduce drásticamente debido al paso al nivel 2 dentro del protocolo de prevención contra el COVID-19.

Para asegurar su visita recomendamos obtener las entradas de forma online.

Tickets can be bought:

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Ticket offices

At the museum's ticket offices on the day of your visit.

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In advance

In advance through online siteNueva ventana of the Banco Santander.

Information about buying in advance:

  • Due to constant variations in capacity due to health measures against Covid-19, the online ticketing calendar will be updated regularly.
  • In the purchase process, you you will be given a locator number. When you and arrive at the museum, you should go directly to the information counter in the lobby of the main building (you do not have to go through the ticket office building). When you present the locator you will be given a ticket with the exact entrance time to the Neocave.
  • Free tickets and price reductions are not given in advance purchase. Tickets must be acquired for everyone who is going to visit the museum, regardless of their age.
  • No returns or exchanges are permitted.
  • Because they are free, tickets for Saturday afternoon and Sunday can only be acquired at the museum ticket office.
  • If you would like to take part in one of the organised activities, consult the programme when redeeming your tickets.

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