In the Permanent Exhibition, lighting is dim and the pieces are exhibited in display cases to protect the fabrics on view.
Photos and videos inside the museum are permitted, but please do not use a flash because it seriously damages the fabrics, from a museological conservation perspective.
You can use your mobile phone freely for Apps, social media, etc.; but we kindly ask you to keep it silenced throughout your visit. If you have no choice but to have a brief telephone conversation inside, please find a more withdrawn area and keep your tone of voice low.
If you need to smoke, you will always need to do so outside.
The café and restaurant are the designated areas for eating and drinking, this is very important for the correct conservation of the pieces.
We kindly request you leave your belongings such as bags, backpacks, umbrellas, etc., in the cloakroom or lockers
You can enter the area by bicycle, there are specific stands next to the ground floor shop to park it. But please remember, the Museum does not accept any responsibility for their security while in the museum grounds.
Dogs may enter the gardens, and guide dogs of people with vision disabilities may also enter the inside of the Museum.
The Museum has two main entrances, one through Plaza del Cardenal Cisneros and another through Avenida Juan de Herrera. Additionally, there is also an entrance for people with reduced mobility on Calle Paul Guinard.
Ticket offices close 30 minutes before the Museum closes.